Position title

Community Manager

Description

We are looking for a talented Community Manager to join our game publishing and operations team! If you are a self-driven and digitally-savvy professional with a passion for content creation and a knack for social influence, we would love to meet you!

A strong community manager is skilled at tactically using digital platforms and content to drive growth, steer conversations and increase positive engagement among customers, influencers, as well as the wider community. You will act as the face and voice of our brand while keeping an ear on the ground to understand sentiments and trends.

Responsibilities

• Set, plan, and implement social media and communication campaigns and strategies to grow and retain a strong customer base

• Provide engaging text, image and video content as well as engineer or inspire conversational topics for all social media and professional accounts

• Be an ambassador of the brand and ensure inquiries, comments, and/or complaints on public platforms are handled in a timely and professional manner

• Monitor, track and report on feedback and online reviews

• Organize and manage events to boost brand awareness and engagement

• Coordinate with Marketing, PR and Communications teams to help drive interest in activities and campaigns within the community

• Liaise with Development and Product departments to provide relevant and updated information to the community

• Build strong relationships with customers, industry professionals or influencers, and key journalists

• Stay up-to-date with the latest trends in the gaming and pop culture space

• Stay up-to-date with trending or emerging community platforms and tools

Skills

• Proven work experience as a community manager or similar role

• Experience planning and leading community initiatives

• Proficiency or strong interest in content creation tools (e.g. video editing, streaming, and/or design) and content platforms (Youtube, Twitch, Tiktok, or more)

• Ability to identify and track relevant community KPIs

• Ability to interpret web/platform metrics and measure performance

• Excellent verbal communication and writing skills

• Excellent interpersonal and presentations skills

• Hands-on experience with social media management and user/customer engagement

• Knowledge and interest in online marketing

• Attention to detail, critical thinker and problem-solver

• Team player with high emotional intelligence, good ability to “read the room” and maintain composure under stress

Bonus Attributes

• Power user of social content and networking tools such as Youtube, Reddit, Twitter, Telegram, Facebook and/or Instagram.

• Proficiency with digital content creation and relevant tools (multimedia or video editing)

• Prior experience building or growing large scale multinational communities